Refund & Returns Policy
At Petliven, your happiness is our focus. We recognize that sometimes a product may fall short of your expectations or arrive with issues. If you need to return or exchange something, our team is ready to assist you.
Please take a moment to read through our policy before initiating a return.
30-Day Return Period
You can request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
– New and unused
– In their original condition
– Free from signs of wear, washing, or alteration
– Returned with original tags, packaging, and any included accessories
We can’t accept items that show signs of use, damage after delivery, or alterations.
Eligible Returns
We accept return requests for:
– Products you no longer need or that don’t work for you
– Items that arrive damaged or defective
If your item arrives damaged or defective, please reach out to us right away. Include your order number, a brief description of the issue, and, if possible, clear photos of the product and its packaging. This will help us address your request effectively.
Exchanges
You can request exchanges for eligible items within 30 days of delivery.
All exchanges depend on product availability. If the item you want to exchange for isn’t available, our team will help you find a suitable alternative or arrange a refund.
Before sending anything back, please contact us so we can give you the right instructions.
How to Request a Return
To initiate a return or exchange, please contact our customer support team and provide:
– Your order number
– The name of the item you want to return
– The reason for your request
– Photos of the item if it arrived damaged or defective
After reviewing your request, we will supply return instructions and, if applicable, a prepaid return shipping label.
Don’t send anything back before receiving authorization and instructions from us.
Return Shipping
For accepted returns, we’ll provide a free prepaid return shipping label.
We don’t charge restocking fees for approved returns. Just follow the return instructions given by our support team and ship it back within the specified timeframe.
Restocking Fees
Petliven does not impose restocking fees on eligible returns that are approved. Your refund won’t have any restocking fee deducted.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
After approval, your refund is typically processed within 10 days.
Refunds will go back to the original payment method used during checkout. Depending on your bank or payment provider, it may take additional time for the funds to show up in your account.
Damaged or Defective Products
We aim for you to receive your order in the expected condition. If something arrives damaged, defective, or has another issue, please let us know right away.
Provide your order number and a brief description of the problem. Photos might be requested to help us evaluate the situation.
Once we review your request, we’ll work with you to find the best solution, whether that’s a replacement or a refund.
Return Condition Requirements
For a return to be accepted, the product must be:
– New and unused
– Unworn and unwashed, when applicable
– In original condition
– Free from any damage caused after delivery
– Sent back with original tags and packaging, when applicable
We reserve the right to decline returns that don’t meet these criteria.
Questions About Returns or Refunds?
If you have any questions regarding a return, exchange, or refund, please reach out to our customer support team:
Contact Information
- Store name: Petliven
- Phone: +1 (716) 302-5743
- Email: info@petliven.shop
- Address: 102 Timberlink Dr, Grand Island, NY 14072, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed