Terms of Service
Last Updated: November 2, 2026
Welcome to Petliven! These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, or make a purchase.
By accessing or using our website, you agree to follow these terms. Please read them carefully before placing an order. If you do not agree with these terms, please do not use our website.
1. About Petliven
Petliven operates this online store to offer pet-related products, including pet beds, dog toys, cat toys, and grooming accessories.
Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Petliven. The terms “you” and “your” refer to anyone visiting, browsing, or purchasing from our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian to use the website.
You agree to use our website only for lawful purposes. You must not:
Violate any applicable laws or regulations
Use the website for fraudulent or unauthorized activities
Attempt to interfere with the website’s security or functionality
Upload or transmit malicious code
Copy, misuse, or reproduce website content without permission
We reserve the right to restrict access to our website if we reasonably believe these terms have been violated.
3. Product Information and Availability
We make reasonable efforts to display accurate product descriptions, photographs, specifications, and pricing.
However, product colors and appearances may vary slightly depending on your screen settings, lighting, or device display.
Product availability may change without notice. We reserve the right to update product information, correct errors, discontinue products, or limit quantities when necessary.
If a product becomes unavailable after an order is placed, we will contact you regarding the appropriate next steps, which may include a refund.
4. Pricing and Payments
All prices displayed on our website are listed in U.S. Dollars (USD), unless otherwise stated.
We accept the payment methods displayed at checkout. Payment must be successfully authorized before an order can be processed.
Applicable taxes and any additional charges, if any, will be displayed during checkout before you complete your purchase.
We reserve the right to correct pricing errors or inaccuracies. If an order is affected by a pricing error, we may contact you before proceeding with the order or cancel the affected order and issue a refund where payment has already been collected.
5. Orders and Order Acceptance
Placing an order on our website does not automatically guarantee acceptance.
After receiving your order, we may review the information provided and send an order confirmation email. We reserve the right to decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or inaccurate order information.
If we cancel an order after payment has been collected, the applicable payment will be refunded to the original payment method.
Please make sure your contact and shipping information is accurate when placing an order.
6. Shipping and Delivery
Petliven currently ships within the United States only.
We offer free shipping on all orders. Our usual estimated delivery timeframe is:
Order Processing: 1–3 business days
Estimated Shipping Time: 4–7 business days
Estimated Total Delivery Time: 5–10 business days
These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier operations, weather conditions, holidays, or other circumstances beyond our control.
For additional information about shipping, order tracking, and delivery, please review our Shipping Policy.
7. Returns, Refunds, and Exchanges
We want you to have a positive shopping experience with Petliven.
Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
Approved returns must meet the applicable product condition requirements. Refunds are generally processed within 10 days after an eligible returned item has been received and approved.
Please review our Return & Refund Policy for complete details about return eligibility, exchanges, return shipping, and refunds.
8. Product Use and Pet Safety
Our products are intended for their stated purposes and should be used according to the product descriptions and any instructions provided.
Pet owners are responsible for selecting products appropriate for their pets and supervising their pets during use when necessary.
Please regularly inspect pet products for signs of wear or damage and discontinue use if a product becomes unsafe or unsuitable.
Petliven does not provide veterinary advice. If you have concerns about your pet’s health, behavior, or safety, consult a qualified veterinary professional.
9. Intellectual Property
All content on our website, including text, product descriptions, graphics, logos, images, design elements, and other materials, is owned by Petliven or used with appropriate permission.
You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.
10. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, analytics tools, and external websites.
These services may operate under their own terms and privacy policies. Petliven is not responsible for the independent practices, content, or availability of third-party websites and services.
We encourage you to review their applicable terms and privacy policies before using them.
11. Limitation of Liability
To the extent permitted by applicable law, Petliven will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.
Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Petliven harmless from claims, liabilities, damages, and reasonable expenses arising from your misuse of our website, violation of these terms, or infringement of another party’s rights.
13. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
14. Changes to These Terms
We may update or revise these Terms of Service when necessary to reflect changes in our business, website features, or applicable legal requirements.
Updated terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated terms, to the extent permitted by applicable law.
15. Governing Law
These Terms of Service will be governed by the laws applicable to Petliven’s business location, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
16. Contact Us
If you have any questions about these Terms of Service, your order, or our website, please contact us:
Contact Information
- Store name: Petliven
- Phone: +1 (716) 302-5743
- Email: info@petliven.shop
- Address: 102 Timberlink Dr, Grand Island, NY 14072, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed