Shipping Policy
At Petliven, we aim for every order to arrive without a hitch. We put in the effort to prepare and pack each item carefully, ensuring that your order is set for delivery.
Our shipping policy covers where we deliver, typical processing and shipping times, and what you can expect after placing an order.
Shipping Information
We offer free shipping on all orders within the United States.
– Shipping Coverage: United States only
– Shipping Fee: Free on all orders
– Currency: U.S. Dollars (USD)
Please be aware that we don’t currently ship internationally.
Order Processing Time
Orders are usually processed within 1 to 3 business days after they’re placed. During this time, we verify your order, prepare your products, and package them for shipping. Processing days are Monday through Friday, excluding U.S. public holidays.
Once your order ships, we’ll send you a confirmation email with tracking information.
Estimated Delivery Time
After shipping, orders typically arrive within 4 to 7 business days. So, from the date of your purchase, the total estimated delivery time—including processing—is about 5 to 10 business days. Keep in mind that these are estimates, and actual delivery times can vary based on location, carrier schedules, weather conditions, holidays, or busy shipping periods.
Daily Order Cut-Off Time
Our daily cut-off time for orders is 5:00 PM Eastern Time (ET). Orders placed after this time will generally start processing the next business day. For instance, an order made after 5:00 PM ET on Friday will typically be processed on the following business day.
Shipping Destinations
Petliven currently ships only to residential and business addresses within the United States. International shipping is not available at this time.
Please verify your shipping details before finalizing your order to help prevent any delivery issues.
Tracking Your Order
Once your package is with the carrier, we’ll email you a shipping confirmation along with your tracking number. Please allow up to 48 hours for tracking information to become available or to show an initial update in the carrier’s system. If you don’t see any tracking updates after that time, reach out to our support team with your order number for assistance.
Shipping Delays
We work closely with our delivery partners to keep shipments on schedule, but occasionally, delays can happen after your order leaves our facility. Some possible reasons for delays include:
– Severe weather
– Carrier service disruptions
– U.S. public holidays
– High shipping volumes
– Incorrect or incomplete addresses
– Other unforeseen circumstances
If your delivery is taking longer than expected, check your tracking information first. If you still need help, feel free to contact us.
Incorrect or Incomplete Shipping Address
When placing an order, make sure your delivery address is accurate and complete. Missing or incorrect address details can lead to delays, returns, or other shipping issues. Petliven cannot guarantee delivery if incorrect or incomplete information is provided.
If you find an error after placing your order, please contact us as soon as you can. We’ll try our best to update your information, but changes may not be possible once your order is being processed or has already shipped.
Lost or Missing Packages
If your tracking shows that your package has been delivered, but you can’t find it, please check around your mailbox, front porch, other delivery spots, and with household members or neighbors. You may also want to contact the shipping carrier for more details.
If the package is still missing, get in touch with our customer support team, providing your order number and tracking information. We’ll look into it and guide you on the next steps.
Contact Us About Shipping
If you have questions about your shipment or our delivery process, our customer support team is here to help.
Contact Information
- Store name: Petliven
- Phone: +1 (716) 302-5743
- Email: info@petliven.shop
- Address: 102 Timberlink Dr, Grand Island, NY 14072, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed