Frequently Asked Questions (FAQ)
1. What Does Petliven Sell?
Petliven is an online pet essentials store offering a selection of products for dogs and cats, including cozy pet beds, dog toys, cat toys, and grooming brushes and combs.
2. Where Does Petliven Ship?
We currently ship orders to addresses within the United States only. International shipping is not available at this time.
3. How Long Does Shipping Take?
Orders are normally processed within 1–3 business days. After shipment, delivery generally takes another 4–7 business days. The estimated total delivery time is approximately 5–10 business days.
4. Is Shipping Free?
Yes! We offer free shipping on all orders within the United States. There are no standard shipping fees added at checkout.
5. How Can I Track My Order?
Once your order has shipped, we’ll send you a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to appear or update in the carrier’s system.
6. What Is Petliven’s Return Policy?
We accept eligible return requests within 30 days of receiving your order. Items must be new, unused, and in their original condition, with original packaging and tags where applicable. Please contact our customer support team before sending an item back.
7. Do You Offer Exchanges?
Yes! We accept exchanges for eligible items within 30 days of delivery, subject to product availability. Please contact our support team to get started.
8. How Can I Contact Petliven?
If you have questions about our products, orders, shipping, or returns, please contact us:
Contact Information
- Store name: Petliven
- Phone: +1 (716) 302-5743
- Email: info@petliven.shop
- Address: 102 Timberlink Dr, Grand Island, NY 14072, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed